FAQs

What does Fair Trade Certified Mean?

Visit http://www.transfairusa.orgCoffee with the Fair Trade Certified label guarantees consumers that the farmers who grew the coffee: 1) are paid a fair price for their harvest and 2) are organized into democratically-organized cooperatives that sell direct to buyers in consuming countries. The Fair Trade System involves 300 Fair Trade cooperatives representing 550,000 farmers and their families from 21 countries throughout Latin America, Asia and Africa who produce Fair Trade coffee.

What does it mean to have a Certified Organic Coffee?

Visit the USDA site.In order for coffee to be certified and sold as organic in the United States, it must be produced in accordance with U.S. standards for organic production and certified by an agency accredited by the U.S. Department of Agriculture. U.S. requirements for organic coffee production include farming without synthetic pesticides or other prohibited substances for three years and a sustainable crop rotation plan to prevent erosion, the depletion of soil nutrients, and control for pests.

How do I cancel?

If you'd like to cancel, you may do so simply by emailing us. Please note that you must cancel more than two weeks before your anniversary date (the original date you ordered your free samples or coffee) to avoid paying for and receiving that month's shipment. If you cancel within two weeks of your anniversary date, your cancellation will not be processed until the following month's shipment.

Can I change the roasts I have selected?

Yes. At any time of the month you may change the roasts that you are receiving simply by emailing us. As long as you change your roast within 2 weeks from your anniversary date (your original date you ordered your free samples or coffee) you will receive your newly selected roasts for your next shipment. If you contact us less than 2 weeks from your roasting date then you will receive your new roasts on the next month's shipment. Please understand you will be obligated to pay for the current roasts if you contact us in less than 2 weeks.

Why do you only sell whole bean?

We believe that the coffee you drink should be as fresh as possible. This is why we only sell whole beans. The shell of the bean preserves the flavor and aroma of coffee. Both of these qualities are at it's best when coffee is ground right before brewing.

Why can't I join USA Cycling Coffee with just one bag each month?

We have chosen to require a minimum purchase of 2, 12oz. bags of coffee so that we can offer reasonable shipping fees and not waste packaging materials. We feel that the price we would need to charge for packaging and shipping 1 bag of coffee would be unreasonably high.

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